Purpose-built for
and

Customer satisfaction surveys made for e-commerce support

Highly customizable CSAT surveys with advanced workflows and deep analytics.
Crafted for online brands. Integrated to your helpdesk.

Try for freeBook a demo

On brand surveys your customers will love

Tailor Customer Satisfaction (CSAT) surveys using your logo, colors, and tone of voice, ensuring each touchpoint remains on brand.

Analytics on sentiment and agent performance

Go beyond generic CSAT scores—measure satisfaction with products, shipping, and returns policies alongside service quality.

100% integrated to your helpdesk & Shopify

Automatically trigger surveys based on Gorgias ticket events, track agent-specific performance, and view results right in your Gorgias dashboard.
Survey builder

Build your ideal satisfaction survey

From automated triggers to dynamic fields and questions, get the most out of your surveys.
Multiple surveys
Set specific surveys per channel, segment or scenario.
Edit questions
Ask one or multiple questions to get the details you need.
Adjust survey type
Whether you want 3 or 5 stars, NPS, or text, we've got you.
Dynamic fields
Include fields like agent name and order ID for context personalization.
Automated triggers
Set who receives which survey based on ticket content, agent, etc...
Multiple languages
Translate the fields and text in your survey and set one per language.
Instant notifications
Receive new replies via email, slack or directly in your helpdesk.

Turn customer service into social proof

Great support is your opportunity to delight customers. Collect feedback after solving issues and convert it into social proof.
Helpdesk integration

Connected to your helpdesk

We help you send better surveys, but the action happens in your helpdesk!
Contact syncing
Configure sending options with contacts and segment results.
Auto tagging
Leverage tags to build escalation rules and  analytics.
Two-way reporting
Data syncs to your helpdesk, on top of native reporting.

Embed survey icons in your customer support tickets

Let customers rate their experience instantly with clickable stars, emojis, or custom icons in your ticket replies. Redirect to pre-filled forms when clicked.

Log survey results to your helpdesk or Slack

Receive immediate updates in tickets and Slack when a customer replies to a survey. Ensure proper tracking with consistent login and data syncs.
One-click install
Setup Gorgias in one click and start sending surveys right away
Multi-channel
Configure surveys to be sent via email, chat, SMS or social (coming soon).
Advanced workflows
Leverage Gorgias ticket, customer and team to configure sending options.
Bidirectional sync
Bring CSAT data back into Gorgias to enrich native helpdesk reports.
Customization

Surveys that feel like your brand

From icons to thank you page, adapt look and feel for brand consistency.
Auto detect brand
We try to match your shops colors, then let you adjust.
Adjust colors & icons
Easy, no-code options or custom code, your choice!
Custom domain
Adapt URLs and signature to your brand to add trust.
Thank-you page
Build and customize a beautiful thank you page and set appropriate redirects.
Post-survey actions
Re-engage customers to leave a review, share on social, or offer a discount code to them.
No-code editor
We make it easy to customize your survey colors via templates.
Custom CSS
We believe nothing beats custom CSS to make it really yours, so that's there too.
Reporting & Analytics

Measure satisfaction and performance

Get insights on satisfaction with your brand, products, service quality and individual agent performance.
Satisfaction score
Get your overall satisfaction score, then filter by team, surveys or period.
Customer sentiment
Use verbatim from shopper responses for a pulse on sentiment.
Agent leaderboard
View CSAT per team member to help coach and upskill your team.
.csv export
Text description, some detail about the feature will go here for info.
Custom rating scales
Choose whether you prefer the industry standard percentage or a scale.
Segmentation
Get a granular view on CSAT per product, brand, agent using multiple surveys or questions.
Filtering
Report based on specific surveys or parameter for deeper insights.
Consumption
Transparent view of credits for the month. Keep unused credits through the year!
Sentiment analysis
Automatically analyze the sentiment in client responses to get a pulse at a glance.
Conversion rate
See how each survey converts and optimize triggers to improve your signal to noise ratio.
Auto translation
Most offer 90 days of data only, we don't. You'll always get full access.

Surveys that feel like your brand

Highly customizable CSAT surveys with advanced workflows and deep analytics.
Crafted for online brands. Integrated to your helpdesk.

Try for freeBook a demo
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Postcall - Post call satisfaction surveysDoorbell  - In-app feedback button Surveywell - CSAT for e-commerce support
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